FAQ

Step 1: Turn off the DC power.

Locate your Fronius inverter.

Step 2: Turn off the AC power.

1. Locate the “solar breaker” inside of your main service panel – likely near the bottom.
2. Flip the solar breaker into the OFF position – this will be the opposite direction the rest of the breakers are facing in the main service panel.

Note: If the solar circuit breaker is not labeled, look for a dual pull 40 AMP breaker toward the bottom of the main service panel that might look newer than the others. This is likely the solar breaker.

Step 3: Wait 5 minutes.

Leave the DC power completely off for 5 minutes. This will allow time for the capacitors in the inverter to discharge completely before proceeding to the next step.

Step 4: Turn on the AC power.

Flip the AC solar breaker back into the ON position. Make sure it matches the direction of the rest of the breakers in the main service panel.

Step 5: Turn on the DC power.

Turn ON the DC disconnect switch on the bottom-left of your inverter by turning it toward the “I” position. You may hear clicking sounds as the inverters power back up – this is normal.

Step 6: Check inverter screen for activity.

Under normal conditions, the inverter will display a “Start Up” or “AC Grid Timer” message on the screen for 5 minutes. After 5 minutes have elapsed, the inverter should be completely on and display a read-out of its real time production in watts.

If after 5 minutes, the screen displays a persistent State Code, please take note of the code and contact the Service Department for further assistance.

Step 1: Turn off the DC power.

Locate your Fronius inverter.

Step 2: Turn off the AC power.

Step 3: Wait 5 minutes.

Leave the DC power completely off for 5 minutes. This will allow time for the capacitors in the inverter to discharge completely before proceeding to the next step.

Step 4: Turn on the AC power.

Lift the AC disconnect handle up into the ON position.

Step 5: Turn on the DC power.

Turn ON the DC disconnect switch on the bottom-left of your inverter by turning it toward the “I” position. You may hear clicking sounds as the inverters power back up – this is normal.

Step 6: Check inverter screen for activity.

Under normal conditions, the inverter will display a “Start Up” or “AC Grid Timer” message on the screen for 5 minutes. After 5 minutes have elapsed, the inverter should be completely on and display a read-out of its real time production in watts.

If after 5 minutes, the screen displays a persistent State Code, please take note of the code and contact the Service Department for further assistance.

When there is a green light on your inverter but there is a “No Communications” alert on your online Fronius portal, please see the following guidance to help re-establish your internet connection:

Step 1: Confirm that the internet is working properly on your computer. If not, please contact your Internet Service Provider to help re-establish an internet connection.

Step 2: Confirm your inverter is properly connected to your router and that your router is properly connected to the internet. To do this, determine which of the following connections is applicable for your solar system setup and follow the provided guidance.

• 

  If you have an Ethernet Connection: If your inverter has a hard-wired internet ethernet connection – meaning that there is an ethernet cable running from your inverter to your router – confirm that the ethernet cable is fully plugged into your inverter, as well as into your router. Confirm that your router is plugged into an electrical outlet.

• 

  If you have Ethernet Bridges/Powerline Communication Adapters: If your inverter is connected using ethernet bridges, there will be one small rectangular box plugged into an outlet near your router, and another plugged into an outlet near your inverter.Both ethernet bridges should have an ethernet cable running from them– one will be connected to the router and the other to the inverter. Most ethernet bridges have LED lights – confirm that all lights are lit and are the same color (typically green).If one or more lights are not showing, or if one light on the ethernet bridge is a different color, unplug the ethernet bridge from the outlet and plug it back in.

• 

  If you have a Cellular Connection/Cell-Card Connection:If your inverter is connected through a cellular network,Power Cycle your inverter if you have not done so already.See attached Power Cycling Manual. If you have already Power Cycled, contact our Service Department for further guidance.

Step 3: If the problem persists, reset your internet router. If none of the above solutions seem to correct your inverter’s internet connection, reset your router: unplug the router from the wall outlet – wait 30 seconds – plug the router back in.

Have you changed Internet Service Providers (ISP) or installed a new router lately?

• If you have recently changed to a different ISP or installed a new router, this change can occasionally result in unintended challenges.
• Sometimes the new ISP will change the physical location of your router. If the inverter-to-router cable we left is still within reach of the router, the ISP technician may have forgotten to reconnect it. In other cases, the router is no longer located along the path of that cable, and the cable itself needs to be moved. Depending on the complexity of the path of the inverter-to-router cable, you may be able to relocate the cable yourself. If not, this will require a paid service call to resolve (not covered under any of the warranties).
• Alternatively, the router provided by your new ISP, or one you purchased yourself, may have new firewall protection or something called “SIP packets”, which are turned off. Either of these may be blocking your inverter’s access to the internet. This type of problem is best resolved by a computer specialist. If the router was provided by your ISP, contact them. If you purchased the router yourself, talk with a technician at the store or seek assistance from a computer specialist. It may also be good to contact your solar inverter manufacturer’s tech support to have their team provide remote assistance.
• Additionally, when you change your ISP, you get a new IP address. The IP address works like a phone number that your inverter must know in order to transmit its data. Typically, when the IP address changes, the inverter will automatically request this new one from the new router; but sometimes this does not work. We suggest contacting the manufacturer of your router for help with resolving these types of issues as they may be better able to assist with the unique router/inverter challenges.
• If your system is still having communication challenges, please reach out to our Service Department for additional assistance.

When there is a green light on your inverter but there is a “No Communications” alert on your online SolarEdge/mySolarEdge monitoring portal, please see the following guidance to help re-establish your internet connection:

Step 1: Confirm that the internet is working properly on your computer. If not, please contact your Internet Service Provider to help re-establish an internet connection.

Step 2: Confirm your inverter is properly connected to your router and that your router is properly connected to the internet. To do this, determine which of the following connections is applicable for your solar system setup and follow the provided guidance.

• 

  If you have an Ethernet Connection: If your inverter has a hard-wired internet ethernet connection – meaning that there is an ethernet cable running from your inverter to your router – confirm that the ethernet cable is fully plugged into your inverter, as well as into your router. Confirm that your router is plugged into an electrical outlet.

• 

  If you have Ethernet Bridges/Powerline Communication Adapters: If your inverter is connected using ethernet bridges, there will be one small rectangular box plugged into an outlet near your router, and another plugged into an outlet near your inverter.Both ethernet bridges should have an ethernet cable running from them– one will be connected to the router and the other to the inverter. Most ethernet bridges have LED lights – confirm that all lights are lit and are the same color (typically green).If one or more lights are not showing, or if one light on the ethernet bridge is a different color, unplug the ethernet bridge from the outlet and plug it back in.

• 

  If you have a Cellular Connection/Cell-Card Connection:If your inverter is connected through a cellular network,Power Cycle your inverter if you have not done so already.See attached Power Cycling Manual. If you have already Power Cycled, contact our Service Department for further guidance.

Step 3: If the problem persists, reset your internet router. If none of the above solutions seem to correct your inverter’s internet connection, reset your router: unplug the router from the wall outlet – wait 30 seconds – plug the router back in.

Have you changed Internet Service Providers (ISP) or installed a new router lately?

• If you have recently changed to a different ISP or installed a new router, this change can occasionally result in unintended challenges.
• Sometimes the new ISP will change the physical location of your router. If the inverter-to-router cable we left is still within reach of the router, the ISP technician may have forgotten to reconnect it. In other cases, the router is no longer located along the path of that cable, and the cable itself needs to be moved. Depending on the complexity of the path of the inverter-to-router cable, you may be able to relocate the cable yourself. If not, this will require a paid service call to resolve (not covered under any of the warranties).
• Alternatively, the router provided by your new ISP, or one you purchased yourself, may have new firewall protection or something called “SIP packets”, which are turned off. Either of these may be blocking your inverter’s access to the internet. This type of problem is best resolved by a computer specialist. If the router was provided by your ISP, contact them. If you purchased the router yourself, talk with a technician at the store or seek assistance from a computer specialist. It may also be good to contact your solar inverter manufacturer’s tech support to have their team provide remote assistance.
• Additionally, when you change your ISP, you get a new IP address. The IP address works like a phone number that your inverter must know in order to transmit its data. Typically, when the IP address changes, the inverter will automatically request this new one from the new router; but sometimes this does not work. We suggest contacting the manufacturer of your router for help with resolving these types of issues as they may be better able to assist with the unique router/inverter challenges.
• If your system is still having communication challenges, please reach out to our Service Department for additional assistance.

Step 1: Begin powering down the inverter. 

• Locate your SolarEdge inverter to begin powering it down.
• Find the red toggle switch on the inverter – toward the left-hand side, in between the top and bottom cabinets.
• Look for the symbols “I” and “O” near the toggle.
• Push the toggle to the “O” position which will start powering the inverter down.

Note: In some SolarEdge models, the toggle has three different options. Push the toggle to the “0” position.

Step 2: Turn off the DC power.

• Find the black or tan dial/knob – it will be located on the front of the inverter, left side of the inverter, or below the inverter.
• Turn the dial 1⁄4 turn to the left into the OFF position.

Step 3: Turn off the AC power.

• Locate the “solar breaker” inside of your main service panel – likely near the bottom.
• Flip the solar breaker into the OFF position – this will be the opposite direction the rest of the breakers are facing in the main service panel.

Note: If the solar circuit breaker is not labeled, look for a dual pull 40 AMP breaker toward the bottom of the main service panel that might look newer than the others – this is likely the solar breaker.

Step 4: Leave everything off for 10 minutes.

Leave the AC and DC power completely off for 10 minutes. This will allow time for the capacitors in the inverter to discharge completely before proceeding to the next step.

Step 5: Power the system back ON.

Repeat all of the previous steps in the opposite order:

• First, turn on the AC power by flipping the solar breaker into ON position. Make sure it matches the direction of the rest of the breakers in the main service panel.
• Turn the DC power back on by turning the DC dial on the inverter clockwise into the ON position (pointing to 12 o’clock).
• Finally, push the red toggle back to the “I” position.

You may hear clicking sounds as the inverters power back up – this is normal. It will take up to 15 minutes for the inverters to cycle all the way back on. For screenless inverters, all three LED lights will turn on and remain solid for a brief time. The three colors are:

• Green light (Production)
• Blue light (Communication
• Red light (Error)
• No lights (Possible loss of AC power)

Step 6: Verify production.

After 15 minutes, check the LED indicator located in-between the cabinets of the inverter.

• Green light (Production) will stay solid
• Blue light (Communication) will blink or stay solid
• Red light (Error) will go off*

*If the red light remains on and/or a code appears on the inverter screen, document this and contact our Service Department for additional assistance.

If your inverter has a screen, a short press of the rightmost button will “wake up” the screen. If you see a number below the “Pac”, solar production is taking place.

If the sun is shining, the online SolarEdge portal should begin to show data within 1 hour.

• Locate your SolarEdge inverter to begin powering it down.
• Find the red toggle switch on the inverter – toward the left-hand side, in between the top and bottom cabinets.
• Look for the symbols “I” and “O” near the toggle.
• Push the toggle to the “O” position which will start powering the inverter down.

Note: In some SolarEdge models, the toggle has three different options. Push the toggle to the “0” position.

• Find the black or tan dial/knob – it will be located on the front of the inverter, left side of the inverter, or below the inverter.
• Turn the dial 1⁄4 turn to the left into the OFF position.

Step 4: Leave everything off for 10 minutes.

• First, turn on the AC power by flipping the solar breaker into ON position. Make sure it matches the direction of the rest of the breakers in the main service panel.
• Turn the DC power back on by turning the DC dial on the inverter clockwise into the ON position (pointing to 12 o’clock).
• Finally, push the red toggle back to the “I” position.

• Green light (Production)
• Blue light (Communication
• Red light (Error)
• No lights (possible loss of AC power)

• Green light (Production) will stay solid
• Blue light (Communication) will blink or stay solid
• Red light (Error) will go off*

When there is a green light on your inverter but there is a “No Communications” alert on your online SolarEdge/mySolarEdge monitoring portal, please see the following guidance to help re-establish your internet connection:

Step 1: Confirm that the internet is working properly on your computer. If not, please contact your Internet Service Provider to help re-establish an internet connection.

Step 2: Confirm your inverter is properly connected to your router and that your router is properly connected to the internet. To do this, determine which of the following connections is applicable for your solar system setup and follow the provided guidance.

• 

  If you have an Ethernet Connection: If your inverter has a hard-wired internet ethernet connection – meaning that there is an ethernet cable running from your inverter to your router – confirm that the ethernet cable is fully plugged into your inverter, as well as into your router. Confirm that your router is plugged into an electrical outlet.

• 

  If you have Ethernet Bridges/Powerline Communication Adapters: If your inverter is connected using ethernet bridges, there will be one small rectangular box plugged into an outlet near your router, and another plugged into an outlet near your inverter.Both ethernet bridges should have an ethernet cable running from them– one will be connected to the router and the other to the inverter. Most ethernet bridges have LED lights – confirm that all lights are lit and are the same color (typically green).If one or more lights are not showing, or if one light on the ethernet bridge is a different color, unplug the ethernet bridge from the outlet and plug it back in.

• 

  If you have a Cellular Connection/Cell-Card Connection:If your inverter is connected through a cellular network,Power Cycle your inverter if you have not done so already.See attached Power Cycling Manual. If you have already Power Cycled, contact our Service Department for further guidance.

Step 3: If the problem persists, reset your internet router. If none of the above solutions seem to correct your inverter’s internet connection, reset your router: unplug the router from the wall outlet – wait 30 seconds – plug the router back in.

Have you changed Internet Service Providers (ISP) or installed a new router lately?

• If you have recently changed to a different ISP or installed a new router, this change can occasionally result in unintended challenges.
• Sometimes the new ISP will change the physical location of your router. If the inverter-to-router cable we left is still within reach of the router, the ISP technician may have forgotten to reconnect it. In other cases, the router is no longer located along the path of that cable, and the cable itself needs to be moved. Depending on the complexity of the path of the inverter-to-router cable, you may be able to relocate the cable yourself. If not, this will require a paid service call to resolve (not covered under any of the warranties).
• Alternatively, the router provided by your new ISP, or one you purchased yourself, may have new firewall protection or something called “SIP packets”, which are turned off. Either of these may be blocking your inverter’s access to the internet. This type of problem is best resolved by a computer specialist. If the router was provided by your ISP, contact them. If you purchased the router yourself, talk with a technician at the store or seek assistance from a computer specialist. It may also be good to contact your solar inverter manufacturer’s tech support to have their team provide remote assistance.
• Additionally, when you change your ISP, you get a new IP address. The IP address works like a phone number that your inverter must know in order to transmit its data. Typically, when the IP address changes, the inverter will automatically request this new one from the new router; but sometimes this does not work. We suggest contacting the manufacturer of your router for help with resolving these types of issues as they may be better able to assist with the unique router/inverter challenges.
• If your system is still having communication challenges, please reach out to our Service Department for additional assistance.

Step 1: Turn off the DC Power

Locate your SMA Inverter

Step 2: Turn off the AC Power

• Locate the “solar breaker” inside of your main service panel – likely near the bottom.
• Flip the solar breaker into the OFF position – this will be the opposite direction that the rest of the breakers are facing in the main service panel.

Note: If the solar circuit breaker is not labeled, look for a dual pull 40 AMP breaker toward the bottom of the main service panel that might look newer than the others. This is likely the solar breaker.

Step 3: Leave everything off for 10 minutes

Leave the AC and DC power completely off for 10 minutes. This will allow time fo the capacitors in the inverter to discharge completely before proceeding to the next step

Step 4: Turn on the AC power

Flip the AC solar breaker back into the ON position. Make sure it matches the direction of the rest of the breakers in the main service panel.

Step 5: Turn on the DC power

Turn the DC power back into the ON position by turning the dial/knob ¼ turn to the right.

Note: if red light remains on and/or a 4-digit code remains on the inverter screen, please document this (photos work great) and contact our Service Department for additional assistance. 

Step 1: Turn off the DC power.

Locate your SMA Inverter

Step 2: Turn off the AC power.

Step 3: Leave everything off for 10 minutes.

Leave the AC and DC power completely off for 10 minutes. This will allow time fo the capacitors in the inverter to discharge completely before proceeding to the next step

Step 4: Turn on the AC power.

Lift the AC disconnect handle up into the ON position.

Step 5: Turn on the DC power.

Turn the DC power back into the ON position by turning the dial/knob ¼ turn to the right.

Note: if red light remains on and/or a 4-digit code remains on the inverter screen, please document this (photos work great) and contact our Service Department for additional assistance. 

When there is a green light on your inverter but there is a “No Communications” alert on your online SolarEdge/mySolarEdge monitoring portal, please see the following guidance to help re-establish your internet connection:

Step 1: Confirm that the internet is working properly on your computer. If not, please contact your Internet Service Provider to help re-establish an internet connection.

Step 2: Confirm your inverter is properly connected to your router and that your router is properly connected to the internet. To do this, determine which of the following connections is applicable for your solar system setup and follow the provided guidance.

• 

  If you have an Ethernet Connection: If your inverter has a hard-wired internet ethernet connection – meaning that there is an ethernet cable running from your inverter to your router – confirm that the ethernet cable is fully plugged into your inverter, as well as into your router. Confirm that your router is plugged into an electrical outlet.

• 

  If you have Ethernet Bridges/Powerline Communication Adapters: If your inverter is connected using ethernet bridges, there will be one small rectangular box plugged into an outlet near your router, and another plugged into an outlet near your inverter.Both ethernet bridges should have an ethernet cable running from them– one will be connected to the router and the other to the inverter. Most ethernet bridges have LED lights – confirm that all lights are lit and are the same color (typically green).If one or more lights are not showing, or if one light on the ethernet bridge is a different color, unplug the ethernet bridge from the outlet and plug it back in.

• 

  If you have a Cellular Connection/Cell-Card Connection:If your inverter is connected through a cellular network,Power Cycle your inverter if you have not done so already.See attached Power Cycling Manual. If you have already Power Cycled, contact our Service Department for further guidance.

Step 3: If the problem persists, reset your internet router. If none of the above solutions seem to correct your inverter’s internet connection, reset your router: unplug the router from the wall outlet – wait 30 seconds – plug the router back in.

Have you changed Internet Service Providers (ISP) or installed a new router lately?

• If you have recently changed to a different ISP or installed a new router, this change can occasionally result in unintended challenges.
• Sometimes the new ISP will change the physical location of your router. If the inverter-to-router cable we left is still within reach of the router, the ISP technician may have forgotten to reconnect it. In other cases, the router is no longer located along the path of that cable, and the cable itself needs to be moved. Depending on the complexity of the path of the inverter-to-router cable, you may be able to relocate the cable yourself. If not, this will require a paid service call to resolve (not covered under any of the warranties).
• Alternatively, the router provided by your new ISP, or one you purchased yourself, may have new firewall protection or something called “SIP packets”, which are turned off. Either of these may be blocking your inverter’s access to the internet. This type of problem is best resolved by a computer specialist. If the router was provided by your ISP, contact them. If you purchased the router yourself, talk with a technician at the store or seek assistance from a computer specialist. It may also be good to contact your solar inverter manufacturer’s tech support to have their team provide remote assistance.
• Additionally, when you change your ISP, you get a new IP address. The IP address works like a phone number that your inverter must know in order to transmit its data. Typically, when the IP address changes, the inverter will automatically request this new one from the new router; but sometimes this does not work. We suggest contacting the manufacturer of your router for help with resolving these types of issues as they may be better able to assist with the unique router/inverter challenges.
• If your system is still having communication challenges, please reach out to our Service Department for additional assistance.

1. Locate the solar breaker in your home’s main electrical service panel (see #5 in the Interactive Graphic above). Turn the solar breaker off – wait 10 seconds – then turn the breaker back on.
2. Unplug your Envoy-R from your electrical outlet and leave it unplugged for 5 minutes; then plug the Envoy back in.
3. If your Envoy-R powers back on and you see “- Web” in the top, right corner of the LCD screen, please follow these instructions from Enphase for additional guidance on how to reconnect your Envoy to the internet. It may take up to 30 minutes for the Enphase Enlighten monitoring portal to be updated.

If after following these instructions, you still see a Gateway Not Reporting error, please contact our Service Department for additional assistance.

Please visit the Enphase Support page to determine how your system is connected to the internet and follow the troubleshooting steps provided.

If after following these instructions, you still see a Gateway Not Reporting error, please contact our Service Department for additional assistance.

Please visit the Enphase Support page to determine how your system is connected to the internet and follow the troubleshooting steps provided. Here is what the IQ Combiner will look like when it is successfully reconnected:

If after following these instructions, you still see a Gateway Not Reporting error, please contact our Service Department for additional assistance.

If your system has an IQ Combiner box:

• Open the IQ Combiner box and flip all of the breakers to the Off position (pointed away from the middle)
• Wait 10 seconds
• Flip the breakers back On again (pointed toward the middle)

If your system has an Envoy R, IQ Gateway or Envoy S:

• Please flip your solar breaker in your Main Service Panel  Off
• Wait 10 seconds
• Flip the breaker On again (see #5 on the interactive graphic at the top of this page)

Solar energy systems in New Mexico don't typically require cleaning, as snow and rain can help clear dust and soil from your home solar PV system. The low production value gained from panel cleaning does not match the cost of hiring a panel washing service in most circumstances. If you wish to have your system washed, please reach out to a panel cleaning service provider in your area or follow these instructions:

Solar panels can be cleaned with soap and water and any non abrasive scrubber. The Glass on the solar modules is similar to that on your car windshield and should be cleaned in similar ways.

• Do not use solvents or other highly corrosive materials to clean solar modules.
• Do not use cold water in the middle of a hot day on your solar modules. This presents the risk of thermal shock to the electronics and the glass and may damage them. Suggestion is to clean in early morning hours or late evening hours or with lukewarm water. Once the solar modules are wet you can use cold water to rinse soap off.

If you notice a change in energy production or receive an error message, here are a few things you can check for prior to calling for support:

• Unusual weather, including prolonged snow coverage, may cause an error message.
• Look for new sources of shade like a tree that needs trimming, new HVAC unit, or satellite dish.
• Dirty Panels. While panels typically self-clean with rainfall, a particularly dry season without moisture may begin to accumulate enough dirt to warrant a panel cleaning.
• Check breakers. The load center is where all of the circuit breakers are located. It is typically found on the side of the house or building or in the garage. Check if any of the breakers are tripped. If yes, flip them on and observe for 24 hours to see if production is back up.
• Recent Wi-Fi changes. Your monitoring platform typically relies on Wi-Fi communication. If you've recently changed your equipment, network name or password, you'll need to reconnect your system to your Wi-Fi. For Enphase systems, here's a quick and easy how-to video.

If you are still experiencing issues and require assistance, please submit a service request.

Yes! Positive Energy Solar can do solar panel removal & reinstall (R&R) requests on systems that weren't originally installed by us. Rough estimates for residential R&Rs are ~$300 per solar panel plus any needed replacement hardware. For an accurate estimate, please fill out a service request form or contact our service department, and allow 1 week for formal estimate.

Systems installed by Positive Energy Solar come with a 30-year warranty and many situations will be covered under warranty and/or diagnosed remotely—Your original purchase agreement will contain the official legal terms of the warranties associated with your solar PV system. Should the need for service arise outside of your warranty, our basic service costs are:

• Travel: $100/ hr
• On-site work: $150/ hr
• Administrative case follow-up (if needed): $75

 Site visits for diagnosis & servicing start at $300 which includes the first 2 hours of travel & labor. Additional labor is charged at hourly rates.

At Positive Energy Solar, we value honesty when discussing cost and financing. Due to the number of variables that go into creating, building, and installing a custom solar panel installation, an accurate estimate can only be made after analyzing your electric bills and the property your solar panels will be installed at. That’s why we invite everyone interested to call us, fill out the contact form on this site, or visit one of our solar offices conveniently located in Albuquerque and Santa Fe, New Mexico. We’ll give you a quote and answer all of your questions in a no-pressure consultation showing you the numbers, and seeing if solar is a good fit for you!

Going 'cheap' costs you more in the long run. You're paying for an amount of energy your solar system can produce over a period of time - It's important to choose solar panels that can live up to their promise, and continue to generate energy long into the future. Get everything you want with solar panels through Positive Energy Solar - Reliability, Efficiency, Aesthetics, and Flexibility, all backed by the solar industries best 25-year complete confidence warranty (plus 30 year solar insurance included).

Yes. Your panels are constantly exposed to the elements and durability is critical. Our solar panels are selected for their industry-low failure rates and durability when holding up to the weather conditions in New Mexico's desert climates. Speak with a solar consultant today to learn more about the solar panels and equipment we choose to install.

Our solar products have a 25-year product and power warranty, backed by a 25-year workmanship warranty and come with SolarInsure's 30-year extended insurance coverage. Of course a warranty or guarantee is only good if the company is in business. Our long-term track record of being a stable, reputable company installing solar in New Mexico for over two decades assures you we will be here to take your call when warranty service is required. We service all the equipment we install and make our product recommendations based on your goals and on the quality and reliability of the manufacturers, including their warranty program.

Solar energy systems are monitored on a regular basis. Monitored systems give real world data and enable Positive Energy Solar to present reliable solar production figures to our clients. Production figures we've accumulated over a number of years, with similar equipment, location, and mounting method, gives us an accurate way to predict the output of your system. Our output projections are also confirmed with property analysis, which includes a Solmetric survey of your home or property's solar access, 3D renderings, and cutting-edge software to predict the most accurate solar production data available.

Superior Quality & Service

You’ll be working directly with the owners of Positive Energy Solar because we are an employee-owned New Mexico solar company. Our employee-owners have decades of experience, come highly certified, and have a personal stake in your satisfaction and provide superior quality work because of it. You’ll discover a higher level of accountability, greater attention to detail, and better service throughout.

Reliability

While the initial installation is crucial, reliable after-sales service is equally important for maximizing your return on investment and ensuring a smooth solar experience. Positive Energy employs a full-time service department ensuring optimal performance, warranty support, and peace-of-mind.

Satisfaction Guaranteed

Since 1997, Positive Energy Solar has been providing the highest quality installations by the most experienced and highly certified solar company in New Mexico. Our track record of customer satisfaction is unparalleled, with 100% customer satisfaction delivered to over 5,000 solar installations across New Mexico. We're so confident in our work that we offer the solar industries best 25-year combined product, power, and workmanship warranty in New Mexico, plus a 30-year additional limited warranty through SolarInsure.

Responsible Business Practices & Greater Impact

When you choose Positive Energy Solar, you’re amplifying your impact by working with a local, employee-owned, Benefit Corporation. As a New Mexico Benefit Corporation, we run our business to be a force for good, meeting rigorous standards of social and environmental performance, accountability, and transparency.