HOME SOLAR SERVICE, MAINTENANCE & REPAIR

Solar energy systems in New Mexico don't typically require cleaning, as snow and rain can help clear dust and soil from your home solar PV system. The low production value gained from panel cleaning does not match the cost of hiring a panel washing service in most circumstances. If you wish to have your system washed, please reach out to a panel cleaning service provider in your area or follow these instructions:

Solar panels can be cleaned with soap and water and any non abrasive scrubber. The Glass on the solar modules is similar to that on your car windshield and should be cleaned in similar ways.

• Do not use solvents or other highly corrosive materials to clean solar modules.
• Do not use cold water in the middle of a hot day on your solar modules. This presents the risk of thermal shock to the electronics and the glass and may damage them. Suggestion is to clean in early morning hours or late evening hours or with lukewarm water. Once the solar modules are wet you can use cold water to rinse soap off.

If you notice a change in energy production or receive an error message, here are a few things you can check for prior to calling for support:

• Unusual weather, including prolonged snow coverage, may cause an error message.
• Look for new sources of shade like a tree that needs trimming, new HVAC unit, or satellite dish.
• Dirty Panels. While panels typically self-clean with rainfall, a particularly dry season without moisture may begin to accumulate enough dirt to warrant a panel cleaning.
• Check breakers. The load center is where all of the circuit breakers are located. It is typically found on the side of the house or building or in the garage. Check if any of the breakers are tripped. If yes, flip them on and observe for 24 hours to see if production is back up.
• Recent Wi-Fi changes. Your monitoring platform typically relies on Wi-Fi communication. If you've recently changed your equipment, network name or password, you'll need to reconnect your system to your Wi-Fi. For Enphase systems, here's a quick and easy how-to video.

If you are still experiencing issues and require assistance, please submit a service request.

Yes! Positive Energy Solar can do solar panel removal & reinstall (R&R) requests on systems that weren't originally installed by us. Rough estimates for residential R&Rs are ~$300 per solar panel plus any needed replacement hardware. For an accurate estimate, please fill out a service request form or contact our service department, and allow 1 week for formal estimate.

Systems installed by Positive Energy Solar come with a 30-year warranty and many situations will be covered under warranty and/or diagnosed remotely—Your original purchase agreement will contain the official legal terms of the warranties associated with your solar PV system. Should the need for service arise outside of your warranty, our basic service costs are:

• Travel: $100/ hr
• On-site work: $150/ hr
• Administrative case follow-up (if needed): $75

 Site visits for diagnosis & servicing start at $300 which includes the first 2 hours of travel & labor. Additional labor is charged at hourly rates.